Feature Deep Dive

Custom Training Scenarios

Build realistic call scenarios that mirror your actual customer interactions. Train candidates on the exact situations they'll face every day.

Full Control Over Every Detail

Customize every aspect of the training experience to match your real-world environment.

Set temperament (friendly, angry, skeptical), budget sensitivity, and technical knowledge level to create realistic interviewer profiles.

Choose from easy, medium, or hard scenarios. Gradually increase complexity as candidates improve.

Describe your situation and let AI generate complete scenarios with interviewer personas, products, and conversation flow.

Create scenarios unique to your industry, products, and common customer situations.

Attach product details, pricing, and selling points to each scenario so candidates can practice real conversations.

Build and organize a library of reusable scenarios. Share across teams and supervisors.

Enter the situation, interviewer type, and products involved. Or let AI generate one from a simple description.

Set difficulty, interviewer temperament, budget sensitivity, and attach product catalogs with pricing and selling points.

Make scenarios available to all candidates or specific groups. Track which scenarios each agent has completed.

Analyze agent performance on each scenario. Refine and create new scenarios based on real coaching insights.

Create training that's as unique as your business.